Care and support services

Flexible Framework No: 1318

About this framework

Framework period: 1 April 2020 until 31 March 2024

Scotland Excel’s care and support services framework provides members with easy and efficient access to a range of care at home and supported living services which will help people to achieve their personal outcomes and live independently for as long as possible. This is a recent addition to Scotland Excel’s social care portfolio which was established in 2011.

The care and support framework is a flexible framework which re-opens regularly throughout its four-year duration to allow new providers to join. This approach ensures a diverse range of services and providers are available to promote choice and meet the varying needs of people who need support.

As with all our frameworks, this contract was developed in close consultation with stakeholders, including the Scottish Government, COSLA, Care Inspectorate, health and social care professionals, and care providers. It is fully compliant with all legislative requirements and was developed in line with Scotland Excel’s sustainable procurement approach.


  • Introduces a single procurement approach to allow commissioners more time to focus on ensuring that individual needs are understood, and that care packages support these.
  • Scotland Excel provides hands-on support to care commissioners to help them adopt the framework for new and reassessed care packages.
  • All providers are registered with the Care Inspectorate and have attained a grade of ‘3’ or above for all quality themes at their most recent inspection.
  • The financial status and insurance cover of all providers has been assessed to ensure the delivery of safe and sustainable services.
  • Pricing is calculated as a base price per hour according to council area and care group, with transparency on any additional costs that may apply to provide services in more remote areas and/or for complex support needs.
  • The framework supports payment of the Real Living Wage and Fair Work principles by ensuring that Real Living Wage costs, pension commitments, travel time and mileage as part of the tendered price.
  • Providers on the framework represent a mix of micro, small, medium and large organisations from the private, public and third sectors.
  • Providers provide additional social value through a range of initiatives including training for family members and carers, dedicated community engagement officers and modern apprenticeships.
  • Scotland Excel’s ongoing development and management of the flexible framework ensures that it continues to deliver quality and choice for people using care and support services throughout its lifecycle.


1st Class Care Solutions Limited

1st Home Care Ltd

Aberdeen Association of Social Service T/A VSA

Able Health Care Scotland Ltd

Absolute Recruitment (UK) Limited T/A AbleCare@Home

ACasa Care Limited

Action in Mind

Active Care (Ayrshire) Limited

Affinity Trust

Ailsa Care Services Ltd

Allied Health-Services Limited T/A Allied Healthcare

Alltogether Care Services Ltd

Almond Blossom Care Limited

Angela Magee T/A Visiting Angelz

Annandale Bed And Bath Service Limited

Anne Marie Cassidy T/a Christina's Home Care Services

ARK Housing Association Ltd

Aspire Housing & Personal Development Services Limited

Assist Homecare (Scotland) Ltd

Balmoral Homecare Ltd

Beyond Limits (Plymouth) Ltd

Blackwood Homes and Care

British Red Cross Society

Brothers of Charity Services (Scotland)

Caledonia Social Care Limited

Caledonian Care Consultants Ltd T/A Bluebird Care (Dunbartonshire)

Call-In Homecare Limited

Capability Scotland

Care Solutions Homecare Ltd

Careline Home Support

Carescot Limited T/A Home Instead Senior Care Glasgow North

Caring Hearts Limited

Carr Gomm

Catch Scotland Ltd

C-Change Scotland

Clyde Healthcare Limited

Community Integrated Care

Constance Care Limited

Cornerstone Community Care

CrossReach (The operating name for The Church of Scotland Social Care Council)

Crossroads (Annandale & Eskdale) Care Attendant Scheme

Crossroads Care And Support

Crossroads Caring Scotland

Dalefair Limited T/a Carewatch Glasgow

Deafblind Scotland

Delight Supported Living Ltd

Dumfries And Galloway Mental Health Association

ENABLE Scotland (Leading the Way)

Extended Personal Care Limited

Flourish Home Support Services Ltd

Glasgow Association for Mental Health

Glasgow Homecare Ltd T/A Home Instead Senior Care Glasgow South

Guardian Response Limited

Hamill Homecare Limited

Hazelhead Home Care Limited

Home Is Best Ltd

Homecare Scotland Care Services Ltd

HRM Homecare Services Ltd.

IKL Care (a partnership)

Independent Clinical Services Limited T/A Scottish Nursing Guild

Independent Living Support

Inspire (Partnership Through Life) Ltd.

Invercare Services Ltd

Ion Care and Support Services Limited

Jpm Community Care Services Ltd

Key Housing Association Limited

Kingdom Support and Care CIC T/A Kingdom Housing Association

Leonard Cheshire Disability

Linkliving Limited

Lothian Trading Services Ltd

McFarlane Trust Ltd

McSence Communication Ltd

Mears Care (Scotland) Limited

Montana Home Care Ltd

My Care (Grampian) Limited

National Autistic Society (The)

National Schizophrenia Fellowship (Scotland) T/A Support in Mind Scotland

Neighbourhood Networks in Scotland Limited

Nova Payroll Management Services Limited

Orems Care Services Limited


PLUS (Forth Valley) Ltd

Potters Health Care Limited

Prestige Nursing (scotland) Ltd

Purple Social Care Ltd


Rainbow Services (UK) Ltd


Real Life Options


Salvation Army Trustee Company (The) T/A The Salvation Army

Scottish Association for Mental Health

Scottish Autism

SCRT Limited T/A Social Care Recruitment and Training

Sense Scotland

SRS Care Solutions Limited

Step Up (Housing, Employability & Community Support Services) Ltd.

Stewartry Care Limited

Sue Ryder

Support For Ordinary Living

T & I Professional Services Limited

Tagsa Uibhist (Uist Support)

Tailor Maid Home Care Ltd

The Action Group

The Jon Fleming Group Limited

The Mungo Foundation

The Richmond Fellowship Scotland Limited

The Trustees Of Stranraer Skills Station

Thera (Scotland)

Time 2 Help Ltd

Trust Housing Association Limited

Turning Point Scotland Services Limited

Voyage 1 Limited T/A Voyage Care

Wheatley Care

With You Limited


The care and support services framework is a specialist care framework used by councils through their health and social care partnerships (HSCPs).

Key Facts

Service specifications for this framework incorporate the revised Health and Social Care Standards which seek to enhance outcomes and ensure that individuals are treated with respect and dignity, and that human rights are upheld.

Further information on Scotland Excel’s care and support services framework is available in our members area.

If you are not yet a member, and would like to know more about the framework, please contactus.