Digital alarm receiving centre

Framework No: 0422

About this framework

Framework period: 6 November 2023 until 6 November 2029 (with a break clause after 4 years)

Scotland Excel’s digital alarm receiving centre framework enables councils, health, and social care partnerships (HSCPs), housing associations and other organisations in their roles as telecare service providers to deliver digital telecare services to their service users.

This is the first generation framework and forms part of our care portfolio. The framework will contribute to a smooth transition from the current analogue connections to digital connections within their Alarm Receiving Centres. It is anticipated that the analogue network will be permanently switched off in December 2025.

The framework will ensure that the solution being delivered is a consistent and a co-ordinated approach is used across Scotland.

As with all our frameworks, this framework was developed in close consultation with key stakeholders. It is fully compliant with all legislative requirements and was developed in line with Scotland Excel’s sustainable procurement approach.


  • 15 local authorities are confirmed as early adopters of the framework along with two associate members
  • Prices are fixed for the first 24 months
  • The framework was awarded to a single provider
  • The provider will deliver community benefits which are reflective of the Scottish Government’s National Outcomes
  • The provider pays the Real Living Wage but is not an accredited Real Living Wage employer


Chubb Fire & Security Limited


The digital alarm receiving centre framework is available to all Scotland Excel local authorities and associate members.

Further information on Scotland Excel’s digital alarm receiving centre framework framework is available in our members area.

If you are not yet a member, and would like to know more about the framework, please contactus.