Senior Client Services Specialist

2-year fixed-term

Senior Client Services Specialist

Location: Paisley
Grade: 10
Salary: £47,979 - £50,880
Ref: CBS-SCSS-0425-02
Closing Date: 12pm, Thursday 17 April 2025

Scotland Excel is an award-winning Centre of Procurement Expertise providing a wide range of procurement, commissioning, consultancy, and learning and development services for our members.

Since 2008, we have helped to establish procurement as an effective driver for local and national economic growth and wellbeing. Our £2bn portfolio of collaborative contracts supports the delivery of savings, social value, community benefits, fair work practices and environmental policy, and covers a wide range of public services including construction, roads, transport, environment, corporate and education.

Scotland Excel also develops and manages arrangements which support the commissioning of care services for children and adults. Our national care contracts are developed in partnership with care professionals, including care providers, to support person-centred outcomes embedded within national policy.

We also provide procurement and consultancy services to help our members get the most from their procurement resources, ranging from ad-hoc tendering support through to transformation programmes and strategic procurement partnerships.

The Scotland Excel Academy offers applied learning programmes leading to accredited qualifications in procurement, leadership and management, coaching and mentoring, project management and business analysis, as well as short courses and workshops.

Scotland Excel is a non-profit organisation working with members from across the public sector including local authorities, health and social care partnerships, housing associations, and other public and third sector organisations.

About the role

The new Senior Client Services Specialist will support the wider Commercial Services team in areas such as targeted stakeholder engagement, procurement capability assessments, process development and knowledge management within stakeholder communities.

This opportunity is offered on a 2-year fixed-term basis. The role is customer-facing and the individual will be tasked with promoting and selling the benefits of associate membership of Scotland Excel. Growth of associate partners, including 3rd sector, will be a key area of the role alongside promoting the benefits from collaborative procurement.

This role will require an element of travel across Scotland.

Interviews will take place on 6th, 7th & 8th May 2025.

Key responsibilities

Working collaboratively with the Principal Project & Account Manager, you will

  • establish and maintain positive relationships with stakeholders at all levels, ensuring regular contact and communication, tailored to the needs of each stakeholder group.
  • support the development and implementation of improvement programmes in response to findings of procurement capability assessments
  • promote the benefits of Scotland Excel membership

Ideally, you will have

  • experience of working within a client services or account management environment
  • the ability to initiate and maintain effective productive working relationships with customers, colleagues and stakeholders
  • well-developed data management and analysis skills
  • effective all-round presentation skills and be an experienced communicator
  • flexibility in approach, particularly in relation to work commitments and targets

What we can offer you

As well as a competitive salary, you will have access to all the benefits of working for a public sector organisation including a defined benefits pension scheme, generous holiday allowance, hybrid working and other flexible working options.

You will have access to staff discounts and a range of other initiatives which reflect our commitment to creating a positive work-life balance for all our employees.

Find out what makes Scotland Excel an employer of choice and what benefits we can offer you https://home.scotland-excel.org.uk/work-for-us/

Relevant documents

Job Profile - Senior Client Services Specialist

Person Specification - Senior Client Services Specialist

Online Equality Monitoring Form (Quote the above ref. for question 1)

How to apply

We welcome applications from all backgrounds, whether it is public or private sector.

This fixed-term post may be open to secondment for applicants already working within public sector, providing agreement from your current employer.

We welcome applications from candidates with disabilities and guarantee an interview to those candidates who meet the essential requirements for the position. If you have a disability, please make us aware of it in your covering letter.

In order to be considered for this post we ask that you submit

  • a CV (max.3 pages)
  • a cover letter in which you should describe how your work experience to date and personal qualities would make you an excellent fit for this position. 

Email applications to recruitment@scotland-excel.org.uk

Submissions without a cover letter or received after the closing date, may not be considered.

All applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.

Further information can be found here: https://www.gov.uk/prove-right-to-work